You haven't met an excellent realtor until you worked with Thomas. We met him by chance at an open house. He was really friendly and very easy to talk to. He told us facts about the home & neighborhood that we didn't know and was straight forward with his answers - no nonsense to his replies, and he addressed concerns before we even asked them. That's why a few days later, we decided to employ him as our realtor when he followed up on our visit experience. The home had some issues that we were worried about, but Tom methodically researched those details and assuaged our concerns. He is very knowledgeable about mountain homes, especially in Santa Cruz/ Los Gatos area. He is very experienced about the permits process for repairs & upgrades, and knows many repairmen & contractors (but they are pricey). That's just the icing on the cake, the best part is when you really need him, he completely follows through. There was an error on the title report for our home, and the 2 title companies involved were dragging their feet for over a week. When our contingency deadline was coming up, I complained to Tom and he got involved & got the title company to fix the error. It was not his error or responsibility, but he always solved what's needed! Same thing when a tree removal company forgot to come to the scheduled appt. We needed the infested tree removed for fumigation, and when the company didn't arrive as scheduled, he made sure they came ASAP and finish on time! So we bought our home thanks to Tom's assistance & hard work! He worked relentlessly and very thoroughly. You will be hard pressed to find someone more dedicated. Tom is very flexible in where & how he works. He will do his best to accommodate your schedule, quirks, and needs.